Email Address:
mardi@mardimilligan.com

Phone Number:
406-542-9258

Website:
http://www.mardimilligan.com

Address:
Fine Tuning Solutions, LLC
PO Box 17137
Missoula, MT   59808

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As a third-generation, native Montanan, Mardell "Mardi" Milligan was in raised in several family-owned businesses--the hotel, restaurant and bar business.  With her entrepreneurial father's guidance, Mardi stepped into an early role of responsibility and accountability as a hotel desk clerk as a 7th grader.  To be successful in business, Mardi learned early on to:

• Treat people with respect
• Prove excellent training
• Encourage employees to take initiative
• Create win/win situations  

Mardi's University of Montana BS degree in Personnel Management embellished and supported what she'd already learned from years in her family business as a bookkeeper, cashier and restaurant manager.  Her business education degree taught her to appreciate students for their sense of humor, tenacity and different learning styles--and to have compassion for those who had it rough at home.

With a marketing focus in her University of Montana MBA degree, Mardi became the first Development Director for the UM School of Business Administration at the University of Montana Foundation--paving the way for new development directors who followed. 

She learned the value of group efforts in planning and goal setting as the new William and Rosemary Gallagher Building became a reality.  In various sales positions, Mardi learned that accountability, persistence and self-discipline are key to success.  And now, as a trainer and speaker, she reminds employees about the critical nature of a positive attitude and life balance.

With Mardi's years in sales, media, entertainment and fundraising, she's come to believe there's a formula for success, and that is to:

• Work with winners
• Welcome commitment
• Exhibit a positive attitude
• Encourage creativity
• Believe in your product and love what you do

Mardi Milligan is currently owner/speaker/trainer of Fine Tuning Solutions.  Offerings include workshops and keynotes on customer service (Attitude 101:  Fine Tuning Your Team to Build Service Excellence), effective communication and leadership skills (5 Star Leadership:  Helping Your Team to Shine), and Marketing and Sales:  Blueprint for Success!  

If you've come to a fork in the road and are tired of turning wrong, discover how to turn right with Mardi's informative keynote, "Dysfunction Junction - Breaking Through to Excellence" which includes proactive strategies when dealing with dsyfunctional and/or toxic behaviors--which is the subject of a her up-coming book!  Mardi's trainings are "powerful" and spiced with music featuring her original songs and guitar.

MEDIA AVAILABLE

	“Mardi, on behalf of the Watson Children's Shelter staff and myself who attended your seminar on Customer Service, thank you for an excellent presentation.  The fundamentals can be often overlooked and unfortunately leave a poor impression.  My staff appreciated the reminder of the importance of a positive attitude.  The seminar has also provided us with a foundation for discussion, particularly as it relates to our relations internally and externally.  You have a friendly, professional and approachable manner that made the seminar interesting and helpful.  Again, thank you for the valuable seminar."   Fran M. Albrecht, Executive Director Watson Children's Shelter, Missoula, MT

	“Mardi, thank you for your presentation Attitude 101:  Fine Tuning Your Team to Build Service Excellence and for your music at the 2nd Annual Bitterroot Small Business Conference.   We surely appreciated all you had to tell us, and it was energizing and refreshing to hear it from your point of view!"   Shirley Beck, Business Owner Sweet Palace, Sapphire Gallery, Copper Cauldron and Rolling Oranges Philipsburg, Montana

	“Thanks again, Mardi.  You gave a great presentation in Big Sky at the National Association of Home Builders 2005 Executive Officers Council Seminar.  I thoroughly enjoyed it!”   Patty River Home Building Association Central Louisiana

	“This is the most open, genuine customer service class I've taken, and I've been to a lot.  Thanks for the comfortable, open setting,  Mardi.  You're a great trainer!"   Lisa Wyckoff

	“Thank you, Mardi. Very excellent information. Good, positive class! It would be good for all employees to take this class. Even those with good customer service can always improve! Loved the songs!”   Kathy Engstrom, USDA Forest Service

	"Mardi presented her three-hour customer service training at our 2005 Regional Employee Development meeting.  Thank you, Mardi, for the impact you made with our staff.  We much appreciate all the knowledge and the fun your brought to us!"   Jerri Roney, Director of Employee Services Western States Insurance

	"Mardi's customer service training was exactly what we needed to get us all on the same page. Thank you for giving us a usable format with great new ideas and providing us with an easy, usable reference tool. Your presentation is the talk of the bank and thank you for your songs. They really added a special touch. Well done!"   Bob Thomas, President Rocky Mountain Bank

	“Everything was great! Your Montana song was very moving and made me appreciate what we actually do for the State of Montana.”   Kristina Perry, Assistant Lewis and Clark Bicentennial Coordinator for the Clearwater National Forest, USDA Forest Service

	"I attended your presentation, "Breaking Through Dysfunction Junction to Build Service Excellence," at the EOC Seminar for the National Association of Home Builders at Big Sky.  I found it very interesting and informative - your songs were very appropos. On our way home, I saw a billboard in Casper, Wyoming saying 'Now hiring good attitudes' and it instantly reminded me of your session." "I look forward to many more EOC seminars and hope to have the privilege of attending future sessions of yours.  Thanks, Mardi."   Bee Marx, Executive Officer Home Builders Association South Fort, Colorado

	"Mardi's Customer Service Training gave me some great ideas to use at work and home. She understands one's role no matter what the position is in the company."   Bonnie Naffziger, Operations Manager Signal TV

	"Mardi, what a great job you did this morning at the Missoula Chamber Breakfast Forum!  Thanks so much for sharing that valuable information with Chamber members, along with your time and professionalism!"   Kim Gibbs, Speaker/Trainer Window of Opportunities

	"Mardi was professional, warm, and kind; her training was educational, interesting and time flew by!"   Marci Miller, Operations Manager ReliaCom Call Center

	"Thank you, Mardi. Your program on customer service was powerful!"   Carol Cobb, Teller Rocky Mountain Bank

"Mardi was professional, warm, and kind; her training was educational, interesting and time flew by!"   Marci Miller, Operations Manager ReliaCom Call Center

Need a powerful presentation
to get ALL your employees on the SAME page?

Call 406-542-9258
for a free customer service assessment!